Topped up ten pound pagsafe voucher entered the numbers all numbers I could see I tried he pin the serial numbers all correctly and says invalid code! And yes 16 digits, so upset. Hi there elusiveentities. I would suggest you log out, delete your browser's cache and cookies, and then log back in again.
After you've done this, try entering the voucher code again. And choose 30 in the drop down box. And then write the specific nature of your issue in the text box provided. Try using a different browser or if that don't work you could try taking back to the shop where you bought it. Please check to see if the shop keeper has given you the correct voucher. And not one for another network.
To live agent they said it's incorrect after trying a million times they said go back to shop I am literally at the shop the man outwardly refused and said no sorry nothing we can do it was successful on our end and that is it they won't do anything about it gift gaff said contact Pay point I have no idea how to i just joined gift gaff need to top up immediately and I'm already having problems this is so upsetting.
Can you please check you voucher to make sure its either a giffgaff voucher oe an 02 one. I didn't want this, how can I use thishe refuses to refund me, I don't know what to do with it now. Are you sure you're entered the vicher code in properly also try opening a new browser and refresh the page sometime there is a problem when you first use your sim as you were saying your a new customer.
You've bought or have been sold a Paysafe card. That is not a giffgaff top-up voucher. If you specifically asked for a giffgaff top-up voucher, the seller has given you the wrong product. It sounds like you have bought the wrong type of top up voucher.
Were you told they work on giffgaff?
Give the agents the voucher code. Tell them whats happened. They can update it for you.Find frequently asked questions and answers about using paysafecard here.
How do I get a refund of the balance of my paysafecard PIN?
Simply browse the different categories or use the search bar. Refunds usually take up to eleven working days to complete. You will be informed by e-mail as soon as your request has been processed. Please remember that a refund can take up to eleven working days. If this time has already passed, please send us an e-mail with the refund reference number and the serial number s of the paysafecard PIN s to info paysafecard.
We can refund the balance of your paysafecard PIN. Please have the following details and documents ready to complete the online refund request:.
Please remember that refunds entail a processing fee of GBP 6 which is deducted from the balance of the paysafecard PIN s. Refunds may take up to eleven working days to process. This way to the online refund request form. All rights reserved. Mastercard is a registered trademark of Mastercard International Inc.
Sign up for our free newsletter now and stay up to date on all the current competitions and promotions. Do you have questions about paysafecard? Talk to us! Refunds How long does it take to refund the balance of my paysafecard PIN? The refunded amount hasn't been transferred to my bank account. What do I do? How do I get a refund of the balance of my paysafecard PIN? Additional documents which may be required: A copy of a valid form of official photographic ID e.
Do you have any questions? If you can't find the answer to your question, please contact the paysafecard service team.
Villan33 Forumite 15 posts. Hi guys, Ive just joined this forum because I do not know who to turn to. Within mins I was at home on my PC trying to credit an online poker site with the voucher. When I typed in the code, it said it was 'Invalid', I tried again and the same thing happened.
So, i phoned up the helpline on the voucher and explained what happened. The woman on the end off the phone asked me for the SNR number and when I gave it to her she said it was locked and it would be forwarded to the technical department. She advised me to send a copy of the voucher via e-mail to support which I did and she told me it wasnt going to be until Monday when techinal support are working.
Obviously Im really angry I have to wait but there is nothing she said she can do. Monday came and numerous phone calls and e-mails later still no joy. Tuesday, I finally get an e-mail saying my paysafecard was blocked due to fraud, for security reasons.
They asked me to provide all details inc bank details, send them photo I. D and confirm my address etc etc which I did. Today WednesdayI receive another e-mail. Here it is : Dear Customer, many thanks for your enquiry!
Some stores offer a refund — you can try returning the prepaid If you've used a paysafecard to complete a Skype transaction, The following table can help you to resolve problems with paying for Skype products by bank transfer. Looking for instructions on how to pay by bank No emergency calls with Skype Skype is not a replacement for your telephone and can't be used for emergency calling.
How do I get a refund of the prepaid card or voucher I purchased? Can I receive a refund for a purchase made with a paysafecard? I have a problem with my bank transfer… The following table can help you to resolve problems with paying for Skype products by bank transfer.
Additional Resources. Ask the Community Join the conversation with other customers. Try our virtual agent In training to help with Skype. Contact us Our support team is ready to help. Send feedback What would you like to tell us about Skype? Help improve Skype Support Share your ideas with a quick survey. Skype Status Check if there are any issues currently affecting Skype. Facebook Twitter YouTube Blogs. How would you rate your support experience?Find frequently asked questions and answers about using paysafecard here.
Simply browse the different categories or use the search bar. We can refund the balance of your paysafecard PIN. Please have the following details and documents ready to complete the online refund request:. Please remember that refunds entail a processing fee of GBP 6 which is deducted from the balance of the paysafecard PIN s. Refunds may take up to eleven working days to process.
This way to the online refund request form. Please send a legible copy of your paysafecard to info paysafecard. The paysafecard service team will look into this matter. Refunds usually take up to eleven working days to complete. You will be informed by e-mail as soon as your request has been processed.
Paysafecard stole my money!
Please remember that a refund can take up to eleven working days. If this time has already passed, please send us an e-mail with the refund reference number and the serial number s of the paysafecard PIN s to info paysafecard. If you are unable to add any more PINs to your my paysafecard account, please check your current status under menu option "My status". If you have reached your top-up limit, you can upgrade your status there.
Please send a legible copy of the front and back of your paysafecard to info paysafecard. The paysafecard service team will verify if this is the result of a technical error. You can resend the text message to confirm your mobile number. Simply log in to your my paysafecard account and click on "Resend text message".
If you don't receive the second text message, please send us an e-mail with the following information to info paysafecard. Once you click on "Pay" in the payment panel, the transaction amount is sent to the online shop. The transaction amount is usually available in the online shop after a couple of minutes.
In exceptional cases, such as the result of technical problems, your payment cannot be completed and the transaction amount will be credited back to you the amount will be available to you again within a couple of minutes.
If you've forgotten your username or password, please click the corresponding links on the login page "Forgotten password" or "Forgotten username" and follow the steps. Sometimes it also helps to delete cookies in your browser settings, or to try logging in from a different browser.
Should you continue to have problems logging in to your my paysafecard account, please get in touch with the paysafecard Service Team. Important: If you have received such a notification to regain access to your computer, this is a scam!
The fact that you have received this message on your computer means that it has been infected by a virus. Never enter a paysafecard PIN in an attempt to regain access to your computer! Your computer will remain infected by the virus even after you enter a paysafecard PIN and you will simply lose the balance of the paysafecard PIN.
Please contact a computer specialist in order to remove the virus. Further information on the subject of security can be found here. If you have already purchased a paysafecard and entered the PIN in the relevant field in your computer, you are still able to lock your PIN s using this online form.
Alternatively, you can call our hotline and use our PIN locking service by pressing 1 on your your phone. You can find the number of our paysafecard hotline here.
If the complete balance of your paysafecard PIN has already been used, we will be unable to refund or replace it. In this case, we highly recommend you contact the police to file a report. We are happy to answer any questions from the police at the e-mail address antifraud paysafecard. All rights reserved.Select the currency of your paysafecard voucher. Choose whether you wish to enter an amount that will be deposited into your NETELLER account or an amount that will be withdrawn from your paysafecard.
Enter the amount you wish to deposit and click on Continue. You will now be redirected to a third-party processor allowing you to enter the paysafecard digit PIN number and complete the transaction. Note :. What is paysafecard? Paysafecard is a prepaid card that can be used for online payments.
Paysafecard can be bought in licensed local shops using cash or other forms of credit. There are thousands of places worldwide where you can buy paysafecard. You can use a search engine to find the shop nearest to your location where you can buy a paysafecard. How do I deposit by paysafecard?
How long does a paysafecard deposit take? Once a transaction has been verified, you may make more paysafecard deposits. The best place to check the limits for any deposit option is the Money In section of your account. By clicking on the relevant deposit option, you will be able to see your deposit limits in accordance with your account status and deposit tries.
Once an unverified member has reached their deposit limit, they will need to verify their account in order to continue using the service. All limits are based on rolling periods.
For the deposit fee, please check the Money In section of your account or click here. If your NETELLER Account is in a different currency than any of the paysafecard available currencies, you will be able to complete your deposit, but you will be charged a 3. Can't find an answer to your question?Avoid them. Your money is not safe. They block accounts with no reason. They are definitely scammers!
How do I deposit via paysafecard?
Stay away! Paysafe is not responding to my support tickets. I have screenshots and proof but here on the site the don't give you the option.
After not using paysafe for quite some. I bought 2 pins from local vendor. Then realised why I stopped using in the first place. After putting the pins into my online account, trying to get them out is a joke keep saying id not good enough.
Despite giving the copies of driving licence, passport, and bank card. Also a letter from pension provider. Unbelievable they say need more. Let's see what the financial ombudsman has to say.
Far more trouble than they are worth. These people don't deserve the air they breathe they are nothing but scammmers. Seven phone calls,numerous emails The money is showing in my account but I can't get to it very clever as its technically still there so can't be reported as stolen.
Customer service fobbed me off and they are very rude. I reported them to Paypoint who were equally rude to both myself and the vendor shopkeeper I purchased it from. I refuse to let them away with this so in the meantime advise everyone never to use this lowsy company!!!How To Get Unlimited FREE Google Play Credit in Your Account -- New Working & Safe Method
I bought this card from their official web dealer WKV. I tried to write to WKV but they said I need to contact paysafecard customer support directly.
Their customer support does not provide any customer support. I wrote them and got answer after several attempts to contact. They offered to change pin to a working one and I agreed and then no new pin and no answer from them. After contacting one more time, they said that it doesn't work in country at all. So why then I was allowed to buy it at all. There were no information about any countries where it works, only commercial that it works very wide.
Why can you not vote 0 stars, a disgrace of a company, I purchased a paysafe from the shop only for it to say the pin had already been used which it hadn't, took it back to the shop and the guy told me to contact paysafe which is easier said than done, I hope trading standards get on to you and stop you from trading going from the reviews on here.
In order to release the pin, you then have to provide all personal data and your ID. I have been using paysafecard for 10 years, now you will never see me again. They don't reply to it.
I swear, I will wait 1 more week.
By the end of that week, if I still don't get a reply, I will spam their emails and social media, and basically 'defame' them. I put quotes there because its not defaming, as it is the truth that they slack like fckrs and have no customer support. I honestly don't even know how they managed to get so many shops to work with them.